Return, Refund & Cancellation Policy

Last Updated: September 19, 2026

At ApnaDokan, we want customers to have a clear and reliable shopping experience. This Return, Refund & Cancellation Policy explains when an order may be cancelled, when a product may be returned or replaced, how refunds are processed, and how customers can contact us for assistance.

This policy applies to eligible purchases made through https://apnadokan.com/.

1. Order Cancellation

Customers may request cancellation of an order before it has been shipped or handed over to the delivery partner.

To request cancellation, contact us as soon as possible with your:

• Order ID
• Name
• Registered email address or phone number
• Reason for cancellation

Cancellation requests can be sent to:

Email: orders@apnadokan.com
Phone: +91 84818 89979

If the order has already been shipped, cancellation may no longer be possible. In such cases, the order may need to be handled under the applicable return procedure after delivery.

2. Cancellation by ApnaDokan

ApnaDokan may cancel an order when reasonably necessary, including situations such as:

• Product becoming unavailable
• Incorrect pricing caused by a technical or listing error
• Payment not being completed or verified
• Incorrect or incomplete delivery information
• Suspected fraudulent or unauthorized transaction
• Shipping not being available to the customer’s location
• Other circumstances that prevent us from reasonably fulfilling the order

If we cancel a prepaid order after successful payment, the eligible amount will be refunded according to the original payment method or another appropriate refund method.

3. Return Window

Eligible products may be requested for return within 7 days of delivery, unless a different return period is clearly stated on the relevant product page.

The return request must be raised within the applicable return period.

A return request submitted after the applicable period may not be accepted unless required by applicable law or agreed by ApnaDokan due to exceptional circumstances.

4. Eligible Reasons for Return

A product may be eligible for return when:

• The wrong product was delivered
• The product arrived damaged
• The product is materially defective
• The delivered product does not match the confirmed order
• Important accessories or parts listed as included are missing
• Another eligible reason stated on the product page applies

Customers should contact us promptly after discovering an issue.

5. Conditions for Returns

Unless the product was received damaged, defective, or incorrect, an eligible return should normally meet the following conditions:

• Product is in its original condition
• Product has not been misused
• Original packaging is available where reasonably possible
• Included accessories, manuals, tags, and components are returned
• Serial numbers or identifying labels have not been removed or altered
• Proof of purchase or Order ID is available

We may request photographs or videos where reasonably necessary to verify damage, defects, missing items, or incorrect delivery.

6. Non-Returnable Products

Certain products may not be eligible for return where appropriate, including:

• Products clearly marked as non-returnable
• Customized or personalized products
• Products damaged after delivery because of misuse
• Products with removed or altered serial numbers
• Products that cannot be returned for hygiene or safety reasons after opening, where applicable
• Digital or downloadable products after delivery or activation, where applicable
• Products that have been materially altered by the customer

This does not limit any rights that cannot legally be excluded.

7. Damaged or Defective Products

If an item arrives damaged or appears defective, contact us as soon as possible.

Please provide:

• Order ID
• Description of the problem
• Clear photographs or other reasonable evidence where applicable

After reviewing the request, we may offer an appropriate remedy such as:

• Replacement
• Return
• Refund
• Other suitable resolution

depending on the product and circumstances.

8. Wrong Product Delivered

If ApnaDokan sends a product different from the item ordered, please contact us promptly.

Where verified, we may arrange:

• Replacement with the correct item, or
• Return and refund

as appropriate.

9. Return Shipping Charges

Where the return is caused by an incorrect, damaged, defective, or materially misdescribed product supplied by ApnaDokan, applicable return-shipping arrangements will be communicated to the customer.

For other eligible returns, return-shipping costs may depend on the reason for return, product type, location, and applicable terms.

Any charge that applies will be communicated before the return is finalized.

10. Inspection of Returned Products

Returned products may be inspected after they are received.

We may verify:

• Product condition
• Accessories and components
• Packaging
• Serial numbers
• Reason for return
• Signs of misuse or damage

A refund or replacement may be declined where the return does not meet the applicable conditions, except where customer rights under applicable law require otherwise.

11. Refunds

Once an eligible return or cancellation is approved, the applicable refund will be initiated.

Where possible, refunds for online payments will normally be processed back through the original payment method.

This may include payments made through:

• PhonePe
• UPI
• Debit or credit card
• Other supported online payment methods

For direct bank transfer orders, we may request appropriate bank details or transaction information where necessary to complete a refund.

12. Refund Processing Time

After a refund has been approved and initiated by ApnaDokan, it may take additional time for the customer’s bank, card issuer, UPI provider, PhonePe, or other payment provider to reflect the amount.

Processing times can vary by financial institution and payment method.

If a refund has been confirmed by us but is not visible after a reasonable processing period, please contact your payment provider and ApnaDokan support with the relevant Order ID and transaction details.

13. Shipping Charges and Refunds

Original shipping charges may not always be refundable.

Where an order is returned because ApnaDokan supplied a damaged, defective, or incorrect product, applicable shipping charges may be included in the resolution where appropriate.

For voluntary returns, delivery or return charges may remain non-refundable where permitted and clearly applicable.

14. Partial Refunds

A partial refund may be appropriate in limited situations, for example where:

• Only part of an order is returned
• Some items from a multi-item order are cancelled
• A product is returned incomplete
• A mutually agreed partial refund resolves the issue

Any partial refund will be communicated to the customer before it is finalized.

15. Replacement Orders

Where replacement is available and approved, we may arrange shipment of a replacement product.

Replacement availability may depend on stock.

If the same item is unavailable, we may offer:

• An alternative product, subject to customer agreement, or
• A refund

Customers are not required to accept an alternative product.

16. Failed or Duplicate Payments

If payment is deducted but an order is not successfully created, or if a duplicate payment appears to have occurred, please contact us with:

• Name
• Amount
• Approximate payment date/time
• Transaction ID or UTR, where available
• Order ID, if generated

We will review the transaction information available to us and assist with reconciliation.

Where the payment provider reverses or refunds the transaction automatically, the applicable amount may be returned directly through that provider.

17. Cash Refunds

Unless specifically agreed, refunds for electronically paid orders will not normally be issued in cash.

Refunds should generally be returned using the original payment channel or another verified method where necessary.

18. Promotional and Discounted Orders

Products purchased using a coupon, discount, or promotional offer remain subject to this policy.

Where a refund is approved, the refund amount will generally be based on the amount actually paid for the returned item, after applicable discounts.

Promotional benefits may be adjusted where part of an order is returned and the original promotion conditions are no longer satisfied.

19. Refused Deliveries

If a customer refuses delivery without an eligible reason, any applicable delivery, return, or handling charges may be considered when processing a refund, where permitted.

If the delivery is refused because the package is visibly damaged or the item is incorrect, please contact ApnaDokan promptly.

20. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address or phone number supplied by the customer, additional delivery charges may apply if reshipment is requested.

21. Refund Disputes

If you believe a refund has been incorrectly calculated, delayed, or declined, contact us first so we can review the matter.

Please provide:

• Order ID
• Payment reference
• Return or cancellation details
• Relevant supporting information

We will review the request and respond based on the order records and applicable policy.

22. Payment Provider Disputes

Customers should contact ApnaDokan before initiating an external payment dispute whenever practical so that we have an opportunity to resolve the issue.

If a dispute is raised through PhonePe, a bank, card issuer, UPI provider, or another payment provider, we may provide relevant order, payment, delivery, communication, and refund information to the provider as necessary to investigate the transaction.

23. Policy Abuse

ApnaDokan may refuse or restrict return privileges where there is reasonable evidence of:

• Fraudulent return activity
• Deliberate product damage
• False claims
• Repeated abuse of return procedures
• Manipulation of payment or refund systems

Such actions will not affect mandatory consumer rights that apply under law.

24. Changes to This Policy

We may update this Return, Refund & Cancellation Policy when our products, shipping methods, payment methods, or business processes change.

The latest version will be published on this page.

The Last Updated date at the top indicates the latest revision.

25. Contact Us

For cancellations, returns, refunds, damaged products, incorrect deliveries, or payment concerns, contact:

ApnaDokan Customer Support

Business Name: Apnadukan
Brand Name: ApnaDokan
Website: https://apnadokan.com/
Email: orders@apnadokan.com

Address: Bamutia Road, Taltala, West Tripura, Tripura 799210, India
Email: orders@apnadokan.com
Phone: +91 84818 89979
Website: https://apnadokan.com/

Please include your Order ID when contacting us about an existing order.