Privacy Policy

Last Updated: September 19, 2026

Welcome to ApnaDokan. We respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, make a payment, contact customer support, or otherwise use our services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it, and the choices available to you.

By using https://apnadokan.com/, you acknowledge the practices described in this Privacy Policy.

1. About ApnaDokan

ApnaDokan is an online shopping platform serving customers in India.

Our contact details are:

Business Name: ApnaDokan
Website: https://apnadokan.com/
Address: Bamutia Road, Taltala, West Tripura, Tripura 799210, India
Email: orders@apnadokan.com
Phone: +91 84818 89979

If you have questions about this Privacy Policy or how your information is handled, you may contact us using the details above.

2. Information We May Collect

We may collect information that you provide directly to us when using ApnaDokan.

This may include:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Mobile or telephone number
  • Account username
  • Order information
  • Products purchased
  • Payment status
  • Transaction reference or UTR information
  • Customer support messages
  • Return, refund, or cancellation requests
  • Product reviews and ratings
  • Information you voluntarily submit through forms

We only request information that is reasonably necessary to operate our website, process orders, provide support, and deliver our services.

3. Account Information

If you create an account on ApnaDokan, we may store information required to manage your account, such as your name, email address, billing or shipping information, order history, and account preferences.

Passwords are handled through the website’s account system and should be kept confidential by the customer.

You are responsible for keeping your login details secure.

If you believe someone has accessed your account without authorization, please contact us promptly.

4. Order and Checkout Information

When you place an order, we may collect information necessary to process and fulfil the purchase.

This may include:

  • Customer name
  • Contact details
  • Billing address
  • Delivery address
  • Products ordered
  • Order value
  • Shipping method
  • Payment method selected
  • Payment confirmation status
  • Order notes provided by the customer

This information may be used for order processing, payment verification, delivery, customer service, fraud prevention, refunds, and accounting purposes.

5. Payment Information

ApnaDokan may offer payment methods such as:

  • UPI
  • PhonePe
  • Debit or credit cards
  • Direct bank transfer
  • Other payment methods displayed during checkout

Where a third-party payment gateway is used, payment information may be processed directly by that payment provider.

ApnaDokan does not ask customers to disclose sensitive authentication information such as:

  • UPI PIN
  • Card PIN
  • OTP
  • Internet banking password

You should never send this information to us through email, chat, contact forms, or telephone calls.

Depending on the payment method, we may receive limited transaction information such as payment status, transaction ID, payment reference, amount, and payment method.

We do not intentionally store full card numbers, CVV codes, UPI PINs, or banking passwords on our website.

6. PhonePe and Other Payment Providers

Where PhonePe or another payment provider is enabled on ApnaDokan, payment information may be shared with or processed by that provider to complete transactions, verify payments, prevent fraud, handle refunds, and comply with payment network requirements.

Such payment providers may process information according to their own privacy policies and terms.

Customers should review the privacy policy of the relevant payment provider when using that service.

7. Direct Bank Transfer

If you choose direct bank transfer, we may receive information such as:

  • Customer name
  • Amount transferred
  • Transaction reference
  • UTR or bank reference
  • Payment date
  • Order ID

This information may be used to identify and verify the payment associated with your order.

We will not request your online banking password, OTP, ATM PIN, or other confidential banking credentials.

8. Automatically Collected Information

When you visit ApnaDokan, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of access
  • General website activity
  • Cookie information

This information may help us maintain website security, understand site usage, diagnose technical problems, improve performance, and prevent abuse or fraud.

9. Cookies

ApnaDokan may use cookies and similar technologies to provide important website functions.

Cookies may be used for purposes such as:

  • Maintaining shopping cart contents
  • Remembering login sessions
  • Saving customer preferences
  • Supporting checkout functionality
  • Improving website performance
  • Fraud and security protection
  • Analytics

Some cookies may be essential for the website to function correctly.

Where required, customers may be provided with options to manage non-essential cookies.

You can also control cookies through your browser settings, although disabling essential cookies may affect shopping cart, login, checkout, or account functionality.

10. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders
  • Verify payments
  • Arrange product delivery
  • Manage customer accounts
  • Communicate order updates
  • Handle returns and refunds
  • Process cancellation requests
  • Provide customer support
  • Respond to enquiries
  • Prevent fraudulent transactions
  • Maintain website security
  • Improve our services
  • Maintain necessary business and accounting records
  • Comply with applicable legal requirements

We do not intend to use customer information for unrelated purposes without an appropriate reason.

11. Email Communications

We may use your email address to send transactional communications relating to your use of ApnaDokan.

These may include:

  • Order confirmations
  • Payment confirmations
  • Order status updates
  • Shipping notifications
  • Account-related emails
  • Password setup or reset emails
  • Refund information
  • Customer support replies

Transactional communications are necessary for operating your account and fulfilling orders.

Marketing emails, where offered, should be handled separately and may include an unsubscribe option where applicable.

12. SMS or Phone Communications

Where necessary, we may contact customers by telephone or SMS for matters related to:

  • Delivery
  • Order verification
  • Payment clarification
  • Customer support
  • Return or refund requests

We will not ask for confidential payment authentication information such as UPI PINs or OTPs.

13. Sharing of Information

We do not sell customer personal information to third parties.

We may share information with trusted service providers when necessary to operate ApnaDokan.

These may include:

  • Payment gateways
  • Banks or payment processors
  • Shipping and courier companies
  • Website hosting providers
  • Email service providers
  • Security services
  • Analytics providers
  • Customer support tools
  • Professional advisers where necessary

Only information reasonably required for the relevant service should be shared.

14. Shipping Providers

To deliver an order, we may need to share information with courier, logistics, or delivery providers.

This may include:

  • Customer name
  • Delivery address
  • Mobile number
  • Order or shipment reference
  • Information necessary for delivery

Shipping providers may use this information to fulfil and manage the delivery.

15. Fraud Prevention and Security

We may use information to protect ApnaDokan, our customers, and our payment systems from fraud, abuse, unauthorized access, or suspicious transactions.

We may review information such as:

  • Payment status
  • Order details
  • Device or IP information
  • Shipping information
  • Transaction patterns

Where necessary, suspicious orders may be held, verified, or cancelled.

16. Data Security

We take reasonable technical and organizational measures to protect customer information against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Modification
  • Disclosure
  • Destruction

Our website may use encrypted HTTPS connections and security measures designed to protect data transmitted through the site.

However, no online system can guarantee absolute security.

Customers should also take appropriate precautions, including using strong passwords and protecting account credentials.

17. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order fulfilment
  • Customer account activity
  • Returns and refunds
  • Payment disputes
  • Fraud prevention
  • Customer support
  • Accounting requirements
  • Legal obligations

When information is no longer reasonably required, it may be deleted, anonymized, or retained only where necessary for legitimate legal or business purposes.

18. Customer Rights and Requests

Depending on applicable law and the circumstances, customers may request information regarding personal data associated with their account.

You may contact us to request:

  • Correction of inaccurate information
  • Updating of account information
  • Information about personal data we hold
  • Account closure
  • Deletion of eligible personal information
  • Assistance with privacy-related concerns

Some information may need to be retained where necessary for completed orders, payment records, fraud prevention, accounting, dispute resolution, or legal compliance.

Requests can be sent to:

Email: orders@apnadokan.com

Please provide sufficient information to allow us to identify and process your request securely.

19. Account Deletion

Customers who wish to close their ApnaDokan account may contact us.

Closing an account does not necessarily require immediate deletion of all information associated with previous transactions.

Certain order, payment, tax, accounting, fraud-prevention, or dispute-related records may need to be retained where reasonably or legally necessary.

20. Reviews and Public Information

If you submit a product review or other content intended for public display, some information associated with the submission may be visible to other visitors.

Do not include confidential or sensitive personal information in reviews or public comments.

We may moderate or remove inappropriate, fraudulent, abusive, or unlawful content.

21. Third-Party Links

ApnaDokan may contain links to third-party websites or services.

Once you leave our website, the privacy practices of the external website may apply.

We are not responsible for the privacy practices of independent third-party websites.

Customers should review the privacy policies of those services before providing personal information.

22. Children’s Privacy

ApnaDokan is intended for customers who are legally capable of making purchases or who use the service with appropriate parent or guardian involvement where required.

We do not knowingly seek to collect personal information from children for independent purchasing activity where they are not legally able to enter into such transactions.

If a parent or guardian believes that information has been submitted improperly, they may contact us.

23. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, payment methods, business practices, or applicable requirements change.

Any updated version will be posted on this page.

The Last Updated date at the top indicates when the policy was most recently revised.

24. Contact Us

For questions, concerns, or requests regarding your privacy or personal information, contact:

ApnaDokan

Address: Bamutia Road, Taltala, West Tripura, Tripura 799210, India
Email: orders@apnadokan.com
Phone: +91 84818 89979
Website: https://apnadokan.com/