Welcome to ApnaDokan. These Terms and Conditions (“Terms”) govern your access to and use of the website https://apnadokan.com/, including the purchase of products, use of website features, communication with customer support, and any other services made available through the website.

For transparency and business verification purposes, the business operating this website is identified as follows:

Business Name: Apnadukan
Brand Name: ApnaDokan
Website: https://apnadokan.com/
Email: orders@apnadokan.com
Phone: +91 84818 89979
Business Address: Bamutia Road, Taltala, West Tripura, Tripura 799210, India

By accessing, browsing, registering on, placing an order through, or otherwise using ApnaDokan, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use the website or place an order.

1. About ApnaDokan

ApnaDokan is an online shopping platform operated under the business name Apnadukan. The website is intended to provide customers with access to products that may include fresh vegetables, fruits, grocery essentials, dairy products, packaged foods, beverages, household products, and other items displayed for sale on the website.

The products and categories available on ApnaDokan may change from time to time according to stock availability, business requirements, seasonal availability, supplier availability, delivery coverage, and customer demand.

The presence of a product on the website does not guarantee that it will remain available at all times. We may add, remove, replace, limit, or temporarily suspend products or product categories without prior notice.

2. Eligibility to Use the Website

You may use ApnaDokan only for lawful purposes and in accordance with these Terms.

Customers placing orders must provide accurate information required for order processing and delivery. This may include name, phone number, email address, delivery address, billing information, and other details necessary to complete an order.

You are responsible for ensuring that the information you provide is accurate and current.

You must not use false identities, unauthorized payment information, fraudulent addresses, or information belonging to another person without proper authorization.

Where applicable, customers should be legally capable of entering into a purchase transaction under the laws applicable in India.

3. User Accounts

Certain functions of ApnaDokan may allow or require customers to create an account.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity performed through your account.

You should immediately contact ApnaDokan if you believe that your account has been accessed without authorization.

We may suspend or restrict an account if we reasonably believe that it has been used for fraudulent activity, abuse, repeated payment disputes, misuse of promotional offers, or violation of these Terms.

Creating an account does not guarantee acceptance of every order placed through the account.

4. Product Information

We aim to provide clear and useful information about products offered through ApnaDokan.

Product pages may contain information such as product name, image, price, description, quantity, size, weight, category, brand, availability, or other relevant details.

Product photographs are intended for identification and presentation purposes. Actual product appearance, packaging, shade, size, labeling, or design may vary due to manufacturer updates, supplier differences, seasonal availability, natural variations, or photography and screen settings.

This is particularly relevant for fresh vegetables, fruits, and other natural products, which may naturally vary in size, shape, color, or appearance.

Customers should review product details before completing an order.

5. Product Availability

All orders are subject to product availability.

A product appearing as available on the website may occasionally become unavailable before the order is processed due to inventory changes, damaged stock, supplier delays, incorrect inventory counts, or other operational reasons.

If an ordered item is unavailable, ApnaDokan may contact the customer and, where appropriate:

  • remove the unavailable item from the order;
  • offer an appropriate replacement where accepted by the customer;
  • issue an applicable refund for the unavailable item; or
  • cancel the affected portion of the order.

Any refund due will be handled according to the applicable refund policy and payment method.

6. Pricing

Product prices displayed on ApnaDokan are intended to be shown in Indian Rupees (INR / ₹) unless otherwise clearly stated.

We make reasonable efforts to ensure that product prices are accurate.

However, pricing errors, technical errors, promotional errors, data entry errors, or incorrect product information may occasionally occur.

If an obvious pricing error is identified before an order is completed or fulfilled, ApnaDokan may contact the customer before proceeding.

We reserve the right to correct genuine pricing errors.

Any applicable shipping charge, handling fee, tax, or other charge will be shown where relevant before or during checkout.

Customers should review the complete payable amount before confirming payment.

7. Taxes

Where taxes are applicable under Indian law, they may be included in the displayed product price or calculated during checkout depending on the product, tax treatment, business requirements, and applicable law.

Customers are responsible for reviewing the final order total before payment.

Tax invoices or order documentation may be provided where applicable.

8. Orders

Submitting an order through ApnaDokan represents an offer by the customer to purchase the selected products.

An order is not necessarily considered finally accepted merely because it has been submitted.

We may review an order for product availability, delivery availability, payment status, address accuracy, suspected fraud, technical issues, or other reasonable operational matters.

ApnaDokan may contact the customer if clarification is required.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • the product is unavailable;
  • the delivery address cannot be serviced;
  • payment fails or cannot be verified;
  • there is an obvious pricing error;
  • suspected fraudulent activity is detected;
  • incorrect customer information is provided; or
  • processing the order would violate applicable law.

Where payment has already been collected for an order that is subsequently cancelled by ApnaDokan, the applicable amount will be handled according to our Refund Policy.

9. Payment Methods

ApnaDokan accepts payments through the payment methods that are made available to customers on the checkout page.

Available payment options may include supported digital payment methods such as UPI, PhonePe, payment cards, banking methods, or other payment options displayed at checkout.

The availability of a specific payment method may depend on payment gateway availability, transaction value, customer location, technical conditions, account configuration, or payment provider requirements.

Customers must use payment methods that they are authorized to use.

Payment information may be processed through third-party payment service providers. ApnaDokan does not require customers to provide payment credentials outside the approved checkout or payment process.

A successful debit from a customer’s account does not always mean that an order has been successfully confirmed. In rare cases, payment status may take time to update.

If a customer’s account is debited but the order is not confirmed, the customer should contact ApnaDokan Customer Support with the order details and transaction reference.

10. Payment Verification

For fraud prevention, transaction security, and order validation, we may review payment status before processing an order.

Where necessary, an order may remain pending until payment confirmation is received from the relevant payment provider.

Customers should not make duplicate payments for the same order unless specifically instructed after verification.

If a duplicate payment occurs, the matter will be reviewed and any applicable refund will be handled according to the original payment method and the relevant payment provider’s processing timelines.

11. Failed Payments

A transaction may fail for reasons outside ApnaDokan’s direct control, including:

  • insufficient balance;
  • bank restrictions;
  • UPI failure;
  • incorrect payment credentials;
  • payment gateway downtime;
  • network interruption;
  • issuer decline;
  • transaction limits; or
  • technical problems.

If payment fails, customers may retry using an available payment option.

Customers should verify their bank or payment account before attempting repeated payments.

12. Payment Security

Customers should make payment only through the official ApnaDokan checkout process.

ApnaDokan will never intentionally ask customers to disclose sensitive payment credentials such as card PINs, UPI PINs, banking passwords, or one-time passwords through ordinary email or chat.

Customers should report any suspicious payment request claiming to represent ApnaDokan.

13. Shipping and Delivery

ApnaDokan delivers products according to the shipping locations, delivery services, courier availability, product type, and delivery coverage available at the time of the order.

Our primary service area is India, subject to availability.

Shipping and delivery information is also governed by our separate Shipping & Delivery Policy.

The estimated delivery period displayed on the website or communicated to the customer is an estimate and should not be treated as an absolute guarantee.

Delivery timing may be affected by factors including:

  • destination;
  • product availability;
  • courier capacity;
  • weather;
  • public holidays;
  • local restrictions;
  • transportation disruption;
  • incorrect address details;
  • seasonal demand; or
  • circumstances beyond our reasonable control.

Where our current delivery estimate is stated as 3–10 business days after dispatch, this is an estimated range and may vary depending on the order and destination.

Fresh or locally delivered products may follow different delivery arrangements where available.

14. Delivery Address

Customers must provide a complete and accurate delivery address.

ApnaDokan is not responsible for delays or unsuccessful deliveries resulting from materially incorrect or incomplete addresses supplied by the customer.

Customers should include accurate:

  • recipient name;
  • house/building details;
  • road/locality;
  • city;
  • state;
  • postal code; and
  • reachable phone number.

If the customer identifies an address error after placing an order, they should contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or dispatch.

15. Delivery Attempts

Customers or an authorized recipient should be available to receive the order where required.

If delivery cannot be completed because the recipient is unavailable, the courier or delivery service may attempt redelivery or follow its applicable delivery process.

Additional charges may apply where permitted and clearly communicated.

16. Fresh and Perishable Products

Some products sold by ApnaDokan may be fresh, refrigerated, perishable, or time-sensitive.

Customers should inspect such products promptly after delivery.

Natural differences in appearance, shape, ripeness, weight, or color may occur and do not automatically indicate that a product is defective.

However, if a product is materially damaged, spoiled, incorrect, or unsuitable at the time of delivery, customers should contact ApnaDokan Customer Support promptly and provide appropriate order information.

Perishable products may have different return eligibility from non-perishable products.

17. Returns

Returns are governed by the separate Return, Refund & Cancellation Policy available on ApnaDokan.

Eligibility may depend on the type of product, condition of the item, nature of the issue, timing of the request, and applicable consumer rights.

Certain items may not be eligible for return after opening, use, consumption, contamination, seal removal, or expiry of the applicable return period.

Fresh food and perishable items may be non-returnable except where delivered damaged, spoiled, materially defective, or incorrect, subject to review.

Customers should review the product-specific return requirements before purchase where provided.

18. Refunds

Approved refunds will be processed according to the applicable Refund Policy.

Refund timing may depend on the payment method, bank, UPI provider, card issuer, payment gateway, or other payment service provider involved.

Once a refund has been successfully initiated by ApnaDokan, additional processing time required by the bank or payment service provider is outside our direct control.

Refunds will normally be returned to the original payment method where technically and legally appropriate.

Customers should contact support if an approved refund has not appeared after the relevant processing period.

19. Order Cancellation

Customers may request cancellation before the order reaches a stage where cancellation is no longer reasonably possible.

An order may not be cancellable once it has been packed, dispatched, prepared as a fresh/custom order, or transferred to a delivery partner.

Cancellation eligibility is governed by the applicable Return, Refund & Cancellation Policy.

Where an eligible prepaid order is cancelled, any applicable refund will be processed according to the original payment method.

20. Promotions and Discounts

ApnaDokan may occasionally provide discounts, promotional offers, coupons, reduced pricing, or other benefits.

Promotions may be subject to specific conditions, including:

  • minimum order amount;
  • eligible products;
  • customer eligibility;
  • geographic restrictions;
  • validity dates;
  • usage limits; or
  • payment method requirements.

Unless expressly stated otherwise, promotional offers cannot be exchanged for cash.

We may withdraw or correct a promotion in the event of a technical, pricing, or configuration error.

21. Intellectual Property

The ApnaDokan name, website design, original text, graphics, branding, logos, photographs created for ApnaDokan, and other original website materials may be protected by applicable intellectual property laws.

Third-party product names, trademarks, brand names, images, and logos remain the property of their respective owners.

Customers may use the website for personal shopping purposes.

You may not copy, reproduce, republish, distribute, commercially exploit, or misuse protected website content without appropriate permission.

22. Prohibited Use

You must not use ApnaDokan:

  • for fraudulent transactions;
  • to impersonate another person;
  • to interfere with website security;
  • to introduce malicious code;
  • to attempt unauthorized access;
  • to scrape or misuse website data unlawfully;
  • to submit false payment disputes;
  • to abuse promotions or refunds;
  • to harass staff or other users; or
  • for any activity prohibited by applicable law.

We may restrict access where misuse is detected.

23. Third-Party Services

ApnaDokan may rely on third-party providers for payment processing, hosting, email communication, analytics, shipping, delivery, fraud prevention, or other operational services.

Third-party services may be governed by their own terms and privacy practices.

Temporary failure of a third-party system may affect checkout, payment, delivery, or website functionality.

We will make reasonable efforts to assist customers where such issues affect their orders.

24. Website Availability

We aim to keep ApnaDokan accessible and functional.

However, uninterrupted access cannot be guaranteed.

The website may occasionally become unavailable due to:

  • maintenance;
  • upgrades;
  • server issues;
  • network failure;
  • third-party service failure;
  • security measures;
  • software problems; or
  • events outside our reasonable control.

Where practical, we will work to restore service as soon as reasonably possible.

25. Accuracy of Website Information

We make reasonable efforts to maintain accurate website information.

However, occasional errors may occur in product descriptions, prices, images, stock status, delivery estimates, or other content.

We reserve the right to correct genuine errors and update website information when necessary.

A customer who believes that important order information was materially incorrect should contact Customer Support.

26. Limitation of Liability

Nothing in these Terms is intended to exclude rights that cannot lawfully be excluded under applicable Indian law.

To the extent permitted by law, ApnaDokan is not responsible for indirect losses caused by circumstances outside our reasonable control.

Our responsibility relating to a specific purchase will generally be limited to the matters directly connected with that transaction, subject to applicable consumer protection laws.

27. Customer Responsibilities

Customers are responsible for:

  • providing accurate information;
  • reviewing product details;
  • checking delivery information;
  • maintaining account security;
  • using authorized payment methods;
  • inspecting delivered products promptly;
  • following storage and usage instructions; and
  • contacting support within applicable policy periods.

Customers purchasing food or grocery products should follow appropriate storage instructions after delivery.

28. Privacy

Customer information is handled according to the ApnaDokan Privacy Policy.

Information may be collected where necessary for:

  • order processing;
  • payment processing;
  • delivery;
  • account management;
  • customer support;
  • fraud prevention;
  • communication; and
  • legal or regulatory requirements.

Please review our Privacy Policy for further information.

29. Electronic Communications

By using ApnaDokan, you may receive transactional communications relating to:

  • orders;
  • payments;
  • delivery;
  • refunds;
  • account activity;
  • customer service; or
  • website administration.

Marketing communications, where used, may be subject to separate consent and applicable law.

Transactional messages necessary to complete or support an order may still be sent where appropriate.

30. Complaints and Grievances

If you experience an issue with an order, payment, delivery, refund, product, or account, please contact ApnaDokan Customer Support.

Please provide your:

  • name;
  • order number;
  • phone number;
  • email address;
  • description of the issue; and
  • relevant evidence where necessary.

We will review complaints in good faith and aim to provide an appropriate response.

31. Governing Law

These Terms and Conditions are governed by the applicable laws of India.

Any dispute should first be raised directly with ApnaDokan Customer Support so that we have an opportunity to review and attempt to resolve the matter.

Nothing in these Terms removes or limits statutory consumer rights available under applicable Indian law.

32. Changes to These Terms

ApnaDokan may update these Terms from time to time to reflect changes in:

  • products;
  • payment methods;
  • delivery arrangements;
  • policies;
  • business operations;
  • applicable laws; or
  • website functionality.

Any updated version will be published on this page.

The date displayed at the top of the page identifies the latest revision.

Customers should review these Terms periodically.

33. Contact Information

For questions regarding these Terms, orders, payments, shipping, cancellations, refunds, returns, or website services, please contact:

ApnaDokan Customer Support

Business Name: Apnadukan
Brand Name: ApnaDokan
Address: Bamutia Road, Taltala, West Tripura, Tripura 799210, India
Email: orders@apnadokan.com
Phone: +91 84818 89979
Website: https://apnadokan.com/

Customer support requests should include the relevant Order ID wherever applicable.