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This Privacy Policy explains how Apnadukan, operating under the brand name ApnaDokan, collects, uses, stores, shares, and protects personal information when customers access or use https://apnadokan.com/, create an account, place an order, make a payment, contact customer support, subscribe to communications, or otherwise interact with our website and services.
For transparency and business identification, the website is operated with the following details:
Business Name: Apnadukan
Brand Name: ApnaDokan
Website: https://apnadokan.com/
Email: orders@apnadokan.com
Phone: +91 84818 89979
Business Address: Bamutia Road, Taltala, West Tripura, Tripura 799210, India
By using ApnaDokan, you acknowledge that you have read this Privacy Policy and understand how your information may be handled in accordance with this policy and applicable laws.
1. About This Privacy Policy
ApnaDokan respects the privacy of its customers and website visitors. We aim to collect only information that is reasonably necessary to operate our online store, process orders, receive payments, arrange delivery, provide customer support, prevent misuse, maintain website security, and comply with applicable legal requirements.
This Privacy Policy applies to information collected through the ApnaDokan website and related customer interactions.
It does not necessarily apply to independent third-party websites, payment gateways, courier services, banking platforms, social networks, or external services that may have their own privacy policies.
2. Information We May Collect
The type of information collected by ApnaDokan depends on how a customer uses the website.
When you browse, register, place an order, make a payment, contact us, or use other website features, we may collect information necessary to provide the requested service.
This information may include your name, phone number, email address, billing address, shipping address, postal code, account details, order history, product selections, transaction information, customer support communications, and technical website information.
We do not intentionally request unnecessary sensitive information for ordinary shopping transactions.
3. Information Provided by Customers
You may provide personal information directly to ApnaDokan when you:
create or update an account, place an order, provide billing or delivery details, contact customer support, submit a form, request a return or refund, participate in a promotion, subscribe to updates, or communicate with us regarding an existing transaction.
The information provided may include your full name, mobile number, email address, delivery address, billing details, order number, product information, and other information required to resolve your request.
Customers are responsible for ensuring that the information they provide is accurate.
4. Account Information
Where customer accounts are available, ApnaDokan may store information associated with your account.
This may include your name, email address, phone number, billing address, shipping address, previous orders, account preferences, and other information necessary to provide account-related services.
Passwords are managed through the website’s authentication system and should be kept confidential by the customer.
Customers should not share their account login credentials with unauthorized persons.
If you believe your account has been accessed without authorization, please contact ApnaDokan Customer Support.
5. Order Information
When you place an order through ApnaDokan, we may collect and process information needed to complete that order.
This may include:
- Customer name
- Contact number
- Email address
- Billing address
- Delivery address
- Products ordered
- Quantity
- Order value
- Payment status
- Transaction reference
- Shipping information
- Order status
- Refund or cancellation details
Order information is used primarily to process and fulfill the customer’s purchase.
6. Payment Information
ApnaDokan may offer supported payment methods through third-party payment gateways, banks, UPI providers, card networks, or other payment service providers displayed during checkout.
Available payment methods may include options such as UPI, PhonePe, cards, banking methods, or other services made available through the checkout process.
Payment transactions may be processed directly by an authorized third-party payment provider.
ApnaDokan does not intentionally store customers’ full card numbers, card PINs, UPI PINs, online banking passwords, or other secret payment authentication credentials.
Customers should never send such confidential payment credentials to ApnaDokan through ordinary email, messaging, or support forms.
7. Payment Gateway Information
When you choose an online payment method, certain transaction information may be shared with the selected payment service provider to process the payment.
The payment provider may independently collect information such as payment account details, card information, UPI details, device information, transaction identifiers, fraud-prevention signals, or other information required to authorize and process the payment.
Third-party payment service providers handle information according to their own terms, privacy policies, security systems, and legal obligations.
ApnaDokan may receive limited payment-related information such as transaction status, payment amount, transaction ID, payment method, refund status, or confirmation of successful or failed payment.
8. Shipping and Delivery Information
To deliver physical products, ApnaDokan may share necessary order information with courier companies, logistics providers, delivery partners, or other service providers responsible for completing delivery.
Shared information may include the recipient’s name, delivery address, phone number, postal code, order reference, and information reasonably necessary for delivery.
Delivery providers are expected to use this information for fulfillment and related operational purposes.
9. Customer Support Information
If you contact ApnaDokan Customer Support, we may collect the information contained in your communication.
This may include your name, phone number, email address, order number, payment reference, description of the issue, photographs of damaged or incorrect items, refund request details, or other information necessary to investigate and resolve the matter.
Support communications may be retained where reasonably necessary for customer service, dispute resolution, fraud prevention, recordkeeping, or compliance.
10. Automatically Collected Information
When you access ApnaDokan, certain technical information may be collected automatically by the website, hosting infrastructure, security systems, analytics services, or cookies.
This may include IP address, browser type, device type, operating system, referring website, pages visited, date and time of access, session information, approximate geographic region, and technical error information.
This information may be used to maintain website security, diagnose technical problems, improve website performance, understand website usage, and prevent fraudulent or abusive activity.
11. Cookies
ApnaDokan may use cookies and similar technologies to support website functionality.
Cookies are small data files that may be stored on a customer’s device when the website is visited.
Cookies may be used to remember shopping cart contents, login sessions, language or display preferences, website settings, security information, checkout progress, and other functionality.
Some cookies may be necessary for the website to function correctly.
Where third-party tools are used, those services may also place cookies in accordance with their own policies.
Customers may control cookies through their browser settings, although disabling necessary cookies may affect website functionality.
12. Shopping Cart and Checkout Data
When you add products to the shopping cart, the website may temporarily store information relating to the selected products.
During checkout, we collect information necessary to process the order, calculate delivery requirements, confirm payment, and communicate transaction status.
Incomplete checkout information may be temporarily retained by the website or related systems according to technical and operational requirements.
13. How We Use Personal Information
ApnaDokan may use personal information to operate and improve the online store and provide services requested by customers.
Information may be used for order processing, payment confirmation, shipping and delivery, customer service, account administration, refund processing, return handling, fraud prevention, website security, legal compliance, transaction records, communication, and service improvement.
We do not intend to use personal information in ways unrelated to legitimate business operations without an appropriate basis.
14. Order Processing
Customer information is used to verify and process orders placed through ApnaDokan.
This may include confirming the products ordered, checking availability, verifying delivery information, processing payment status, arranging shipment, communicating order updates, and resolving order-related issues.
Accurate customer details are important for successful order processing.
15. Fraud Prevention and Security
ApnaDokan may process information where reasonably necessary to detect or prevent fraud, unauthorized transactions, account misuse, false refund claims, malicious website activity, or other security threats.
This may include reviewing transaction information, IP addresses, order history, account activity, payment status, or technical security logs.
We may restrict or review transactions that appear suspicious.
16. Communication With Customers
We may use customer contact information to send communications relating to orders and services.
These communications may include order confirmations, payment updates, shipping information, delivery notifications, return or refund updates, account notifications, security alerts, or responses to customer support requests.
These transactional communications are necessary to provide requested services.
17. Marketing Communications
Where permitted, customers may have the option to receive promotional communications about ApnaDokan products, discounts, offers, new arrivals, grocery updates, or other marketing information.
Where marketing consent is required, customers may choose whether to receive such communications.
Customers may unsubscribe from optional promotional messages using available unsubscribe methods.
Stopping promotional communications does not prevent ApnaDokan from sending necessary transactional messages regarding orders, payments, delivery, refunds, or account security.
18. Information Sharing
ApnaDokan does not sell personal information to advertisers.
We may share limited information with trusted service providers where necessary to operate the business and fulfill customer transactions.
Such providers may include payment gateways, banks, UPI providers, courier companies, shipping providers, hosting companies, email service providers, website security services, technical service providers, customer support tools, accountants, or other professional providers.
Only information reasonably necessary for the relevant service should be shared.
19. Payment Providers
Payment service providers may independently process customer information to authorize transactions, prevent fraud, issue refunds, comply with financial regulations, or manage disputes.
ApnaDokan does not control all aspects of how independent financial institutions process information.
Customers should review the privacy terms of their chosen payment provider where appropriate.
20. Delivery and Logistics Providers
Where an order requires delivery, we may share necessary information with delivery or logistics providers.
Such information may include the customer’s name, delivery address, contact number, postal code, package details, and order reference.
This information is provided for delivery, tracking, customer contact, and related fulfillment purposes.
21. Service Providers
ApnaDokan may use third-party service providers to support website hosting, email delivery, analytics, fraud prevention, backups, security, payment processing, or other technical operations.
These providers may process information on behalf of or in connection with ApnaDokan where necessary to provide their services.
We aim to use reputable service providers where reasonably possible.
22. Legal and Regulatory Disclosure
ApnaDokan may disclose information where required by applicable law, valid legal process, regulatory authority, court order, government request, or lawful investigation.
Information may also be disclosed where reasonably necessary to protect the rights, safety, security, property, or legitimate interests of ApnaDokan, customers, service providers, or other persons.
23. Data Security
ApnaDokan takes reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include HTTPS encryption, access controls, secure hosting practices, account authentication, software updates, backups, security monitoring, and restricted administrative access.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their accounts and devices.
24. Website Encryption
ApnaDokan uses HTTPS/TLS where properly configured to help encrypt information transmitted between the customer’s browser and the website.
Customers should ensure that they are using the official website:
Customers should avoid entering account or payment information on suspicious websites claiming to represent ApnaDokan.
25. Password Security
Customers are responsible for keeping account passwords confidential.
You should use a strong password and avoid reusing the same password across multiple unrelated services.
ApnaDokan staff should never ask customers to disclose their account password, UPI PIN, card PIN, banking password, or OTP through ordinary customer support communications.
26. Data Retention
ApnaDokan may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on the type of information and the reason it was collected.
Order, payment, invoice, refund, shipping, tax, and accounting information may need to be retained for business recordkeeping, dispute resolution, fraud prevention, or legal compliance.
Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled according to applicable requirements.
27. Customer Rights
Depending on applicable law and circumstances, customers may request information about their personal data or request correction of inaccurate information.
Where legally applicable and technically reasonable, customers may also request deletion, restriction, or other appropriate handling of personal information.
Certain information may need to be retained where necessary for legal, accounting, fraud prevention, transaction history, dispute resolution, or other legitimate purposes.
Requests may be submitted to:
We may need to verify the identity of the person making the request before acting on it.
28. Updating Customer Information
Customers with accounts may be able to update certain personal information through the account section of the website.
Customers may also contact ApnaDokan Customer Support to request corrections to inaccurate information.
Delivery address changes for an active order should be requested as soon as possible, although changes may not be possible after the order has entered processing or dispatch.
29. Children’s Privacy
ApnaDokan is intended as a general online shopping platform.
We do not knowingly seek to collect personal information from children for independent commercial transactions where they are not legally permitted to enter into such transactions.
If a parent or guardian believes that information has been submitted improperly, they may contact ApnaDokan Customer Support.
30. External Links
ApnaDokan may contain links to third-party websites or services.
Third-party sites operate independently and may have different privacy practices.
ApnaDokan is not responsible for the privacy practices or content of independent third-party websites.
Customers should review the privacy policy of any external service before providing personal information.
31. Social Media
ApnaDokan may maintain social media profiles or provide social media links.
Interactions with social media platforms may be governed by the privacy policies and account settings of those platforms.
Information voluntarily posted publicly on social media may be visible to other users.
32. Analytics and Website Performance
ApnaDokan may use analytics or technical tools to understand website usage and improve performance.
Such tools may collect information about page visits, device types, session behavior, traffic sources, errors, and website performance.
Where possible, this information is used to improve customer experience, identify technical problems, and understand general usage patterns.
33. Business Transfers
If ApnaDokan or Apnadukan undergoes a legitimate business reorganization, transfer, merger, sale, or similar transaction, relevant business records and customer information may be transferred where permitted by applicable law.
Any successor entity handling personal information would be expected to respect applicable privacy obligations.
34. Returns and Refund Information
When a customer requests a return, cancellation, or refund, ApnaDokan may collect information needed to verify eligibility and process the request.
This may include order number, product details, reason for return, payment information, photographs, delivery evidence, and communication history.
Refund information may be shared with the relevant payment provider where necessary to process the refund.
35. Payment Disputes and Chargebacks
Where a payment dispute, chargeback, unauthorized transaction claim, or similar issue occurs, ApnaDokan may use and share appropriate transaction information with banks, payment gateways, card networks, UPI providers, or other financial service providers involved in reviewing the dispute.
Information shared may include order details, payment records, delivery information, customer communication, and transaction references.
36. Data Accuracy
Customers should provide accurate and up-to-date information.
Incorrect addresses, phone numbers, names, or payment information may affect order processing and delivery.
ApnaDokan may contact customers where clarification is required.
37. International Processing
Some third-party technology or service providers used by ApnaDokan may operate infrastructure outside the customer’s local state or region.
Where information is processed by such providers, handling may be subject to their privacy and security practices as well as applicable legal requirements.
38. Changes to This Privacy Policy
ApnaDokan may update this Privacy Policy from time to time to reflect changes in website functionality, payment methods, products, delivery operations, legal requirements, technology, service providers, or privacy practices.
When the policy is updated, the revised version will be published on this page.
The Last Updated date at the top of the page indicates the latest revision.
Customers are encouraged to review this Privacy Policy periodically.
39. Relationship With Other Policies
This Privacy Policy should be read together with the other policies available on ApnaDokan, including:
Terms and Conditions
Return, Refund & Cancellation Policy
Shipping & Delivery Policy
Payment Policy
Where a specific issue relates to an order, payment, return, refund, delivery, or cancellation, the relevant policy may also apply.
40. Contact Us
If you have questions, concerns, complaints, or requests relating to privacy or personal information, please contact:
ApnaDokan Customer Support
Business Name: Apnadukan
Brand Name: ApnaDokan
Address: Bamutia Road, Taltala, West Tripura, Tripura 799210, India
Email: orders@apnadokan.com
Phone: +91 84818 89979
Website: https://apnadokan.com/
When contacting us regarding an existing order, please include the relevant Order ID where possible.
