Awaiting Order Arrival

How can I track my order?

Once your order has been dispatched, tracking information may be provided through your ApnaDokan account, email, SMS, or courier tracking link. You can also visit the Track Order page and enter the required order details where available.

When will my order arrive?

Delivery time depends on your location, product availability, courier service, and other logistical factors. Most eligible orders may arrive within approximately 3–10 business days after dispatch. Estimated delivery times are not guaranteed and may vary.

What should I do if my order is delayed?

If your order has passed the expected delivery period, first check the latest tracking status. If there is no useful update, contact ApnaDokan support with your Order ID so we can review the shipment with the courier partner.

What if tracking shows delivered but I have not received my order?

Please check with family members, neighbours, building security, or reception first. If the package still cannot be located, contact us promptly with your Order ID and tracking details so we can investigate with the delivery provider.

Can I change my delivery address after placing an order?

You may request an address change before the order has been dispatched. Once the shipment has been handed over to the courier, changing the delivery address may not be possible.

Ordering & Payment

How do I place an order on ApnaDokan?

Browse the products on ApnaDokan, select the item you want, choose the required options, add it to your cart, and proceed to checkout. Enter your billing and delivery details, select an available payment method, review your order, and place the order.

What payment methods do you accept?

Available payment methods are shown during checkout. Depending on gateway availability, these may include UPI, PhonePe, supported debit or credit cards, direct bank transfer, and other supported payment methods.

Can I pay using PhonePe or UPI?

If PhonePe or UPI is enabled and displayed during checkout, you may use it to complete your payment. Payment availability may depend on the gateway, bank, UPI provider, or transaction conditions.

What should I do if payment is deducted but my order is not confirmed?

Do not make repeated payments immediately. Keep your transaction ID or UTR and check the order status after a short period. If the order is still not confirmed, contact ApnaDokan support with the payment amount, transaction reference, and Order ID if available.

Can I pay by direct bank transfer?

Yes, where Direct Bank Transfer is available during checkout. Please transfer the exact payable amount using the bank details provided and use your Order ID or requested payment reference. Your order may remain on hold until the payment is verified.

After sales

What should I do if I receive a damaged product?

Contact ApnaDokan as soon as possible after receiving the product. Please provide your Order ID, a description of the issue, and clear photographs or other reasonable evidence. After verification, we may arrange a return, replacement, refund, or other suitable resolution.

What if I receive the wrong product?

Please contact us promptly with your Order ID and details of the item received. After verification, we may arrange a replacement with the correct item or process an eligible return and refund.

Can I cancel my order?

You may request cancellation before the order has been shipped or handed over to the courier. Once the order has been dispatched, cancellation may no longer be possible and the applicable return procedure may apply.

How do I request a return?

Contact ApnaDokan support within the applicable return period and provide your Order ID, reason for return, and any required photographs or information. Eligible returns are subject to our Return, Refund & Cancellation Policy.

How can I contact ApnaDokan customer support?

You can contact us at:
Email: orders@apnadokan.com
Phone: +91 84818 89979
Please include your Order ID when contacting us about an existing order.

Refund

When am I eligible for a refund?

A refund may be available when an eligible order is cancelled, returned, damaged, defective, incorrectly delivered, unavailable, or otherwise qualifies under our Return, Refund & Cancellation Policy.

How long does a refund take?

After ApnaDokan approves and initiates a refund, the time required for the amount to appear in your account depends on your bank, card issuer, UPI provider, PhonePe, or other payment provider.

Where will my refund be credited?

Where possible, approved online-payment refunds will normally be returned to the original payment method. For bank-transfer orders, verified bank details may be requested where necessary.

What happens if I made a duplicate payment?

Contact ApnaDokan support and provide both transaction references, the amount paid, and the Order ID. After verification, an eligible duplicate payment may be refunded through the appropriate payment method.

Are shipping charges refundable?

Shipping charges are not always refundable. If the return is caused by a damaged, defective, incorrect, or materially misdescribed product supplied by ApnaDokan, applicable shipping charges may be included in the resolution where appropriate.