Shipping & Delivery Policy

Last Updated: September 19, 2026

At ApnaDokan, we aim to provide customers with clear information about shipping, delivery areas, delivery charges, order processing, tracking, and delivery-related issues.

This Shipping & Delivery Policy applies to eligible orders placed through https://apnadokan.com/.

1. Delivery Area

ApnaDokan currently ships eligible products within India.

Delivery availability may depend on:

  • Customer location
  • Product type
  • Courier service availability
  • Shipping restrictions
  • Product size or weight
  • Serviceability of the delivery PIN code

If a location is not serviceable, the customer may be informed during checkout or after order review.

2. Order Processing

Orders are generally processed after successful payment confirmation.

For direct bank transfer orders, processing may begin after payment has been received and verified.

Before shipping, we may verify:

  • Payment status
  • Product availability
  • Customer contact details
  • Delivery address
  • Order information

Orders placed during weekends, public holidays, or high-demand periods may require additional processing time.

3. Estimated Delivery Time

Estimated delivery time may vary depending on the destination, courier partner, product availability, and other logistical factors.

A typical order may take approximately 3–10 business days after dispatch, depending on location.

Some locations or products may require additional time.

Any estimated delivery date displayed on the website is an estimate and should not be considered an absolute guarantee.

4. Shipping Charges

Shipping charges may vary based on:

  • Product shipping class
  • Product weight or size
  • Delivery destination
  • Order value
  • Promotional offers
  • Courier charges

The applicable shipping charge will normally be displayed during checkout before the order is submitted.

Some products or orders may qualify for Free Shipping.

5. Free Shipping

Free Shipping may be available for selected products, locations, order values, or promotional campaigns.

Eligibility may depend on the product’s assigned shipping class or other conditions displayed during checkout.

Free Shipping availability may change from time to time.

6. Product-Based Shipping Charges

Different products may have different shipping charges.

For example:

  • Selected products may include Free Shipping
  • Standard products may have a standard delivery fee
  • Heavy or bulky products may have a higher delivery charge

The applicable charge will be calculated during checkout based on the products in the customer’s cart and available shipping options.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the following information is correct:

  • Recipient name
  • House/building details
  • Street/locality
  • City
  • State
  • PIN code
  • Mobile number

Incorrect or incomplete delivery details may cause delays, failed delivery, or return of the shipment.

8. Change of Delivery Address

If you need to change your delivery address, contact ApnaDokan as soon as possible.

Address changes may only be possible before the order has been dispatched.

Once an order has been handed over to the courier, we may not be able to change the destination.

9. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking information may be provided through:

  • Customer account
  • Order page
  • Email
  • SMS
  • Courier tracking link

Tracking updates are provided by the applicable delivery partner and may occasionally take time to update.

10. Delivery Attempts

Courier partners may make one or more delivery attempts depending on their procedures.

Customers should ensure that the provided mobile number is reachable.

If a delivery cannot be completed because the customer is unavailable or the address is incorrect, the courier may:

  • Attempt delivery again
  • Contact the customer
  • Hold the package temporarily
  • Return the shipment to the sender

Additional shipping charges may apply if reshipment is requested after a failed delivery caused by incorrect customer information or repeated unavailability.

11. Delayed Delivery

Delivery delays may occur because of circumstances such as:

  • Severe weather
  • Public holidays
  • Transportation disruption
  • Courier delays
  • Remote delivery locations
  • Government restrictions
  • Natural disasters
  • High seasonal demand
  • Technical or operational issues

We will make reasonable efforts to assist customers when delivery is delayed.

12. Lost Shipment

If tracking indicates an unusual delay or a shipment appears to be lost, please contact us.

We may coordinate with the courier partner to investigate.

Depending on the outcome, an appropriate resolution may include:

  • Replacement
  • Refund
  • Reshipment

subject to availability and verification.

13. Damaged Package

If the package appears visibly damaged at the time of delivery, the customer may refuse delivery where appropriate.

If the damage is discovered after accepting the shipment, contact ApnaDokan promptly and provide:

  • Order ID
  • Description of damage
  • Clear photographs or other reasonable evidence

The matter will be handled according to our Return, Refund & Cancellation Policy.

14. Incorrect Product Delivery

If you receive the wrong product, contact us as soon as possible.

Please provide the Order ID and details of the item received.

After verification, we may arrange:

  • Replacement
  • Return
  • Refund

as appropriate.

15. Partial Deliveries

Orders containing multiple products may sometimes be delivered in separate packages.

This may occur when products:

  • Come from different fulfilment locations
  • Have different availability
  • Require different shipping methods

A partial delivery does not necessarily mean that the remaining products have been cancelled.

16. Courier Partners

ApnaDokan may use third-party courier and logistics providers to deliver orders.

Courier availability may differ by location.

Delivery partners may process limited information such as:

  • Customer name
  • Delivery address
  • Mobile number
  • Shipment information

for the purpose of completing delivery.

17. Delivery Confirmation

A shipment may be considered delivered when confirmed by the courier’s delivery system or other reasonable delivery evidence.

If you believe an order has been marked delivered but was not received, contact us promptly so we can investigate.

18. Refused Delivery

If a customer refuses an order without an eligible reason, applicable delivery or return charges may be deducted from any refund where appropriate and permitted.

If delivery is refused because the package is visibly damaged or incorrect, please contact us immediately.

19. Undeliverable Orders

An order may be returned to ApnaDokan if:

  • Address is incomplete
  • PIN code is incorrect
  • Customer cannot be contacted
  • Delivery is repeatedly unsuccessful
  • Customer refuses delivery
  • Courier cannot access the destination

If reshipment is requested, additional shipping charges may apply depending on the circumstances.

20. International Shipping

Unless specifically stated otherwise, ApnaDokan currently focuses on delivery within India.

International shipping is not available unless explicitly offered during checkout.

21. Shipping Promotions

ApnaDokan may occasionally offer:

  • Free Shipping
  • Reduced shipping rates
  • Promotional delivery offers

Such offers may have specific terms such as:

  • Minimum order value
  • Eligible products
  • Eligible locations
  • Validity period

The applicable conditions will be communicated with the promotion.

22. Force Majeure

ApnaDokan will not be responsible for unavoidable delivery delays caused by events beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Severe weather
  • Strikes
  • Government restrictions
  • Major transportation disruptions
  • Courier network failures
  • Other extraordinary events

We will make reasonable efforts to resume normal fulfilment as soon as practical.

23. Contact Us About Delivery

For shipping or delivery assistance, contact:

ApnaDokan Customer Support

Address: Bamutia Road, Taltala, West Tripura, Tripura 799210, India
Email: orders@apnadokan.com
Phone: +91 84818 89979
Website: https://apnadokan.com/

Please provide your Order ID when contacting us about an existing shipment.