Frequently Asked Questions
Awaiting Order Arrival
1. How can I track my order?
Use the Track Your Order page if tracking information is available, or contact support with your Order ID.
2. How long does delivery take?
Our general estimate is 3–10 business days after dispatch, depending on the destination, product and courier.
3. Why has my order not arrived yet?
Courier delays, holidays, weather, address issues or regional coverage can affect delivery. Contact us if tracking shows an unusual delay.
4. Can I change the delivery address?
Contact us immediately. An address change may not be possible after dispatch.
5. Will I receive tracking information?
Tracking details are provided when available for the shipment.
Ordering & Payment
6. What currency do you use?
Prices are displayed in Indian Rupees (INR).
7. What payment methods are accepted?
Use any payment method displayed as available at checkout.
8. My payment failed. What should I do?
Check your bank or payment app, avoid repeated payments until the status is clear, and contact us if needed.
9. Can I cancel an order?
Contact us as soon as possible. Cancellation depends on the order status.
10. How do I know my order was placed?
A successful order normally shows an order confirmation and may also generate an email confirmation.
After Sales
11. What if I receive the wrong item?
Contact us promptly with the Order ID and details of the item received.
12. What if a product arrives damaged?
Contact us promptly and provide relevant photos or information so the issue can be reviewed.
13. Is every product covered by a warranty?
No. Warranty applies only where it is specifically stated on the product page.
14. How do I contact support?
Email orders@apnadokan.com or call +91 84818 89979.
15. Can I return an eligible product?
Eligible products may generally be requested for return within 7 days, subject to our policy conditions.
Refund
16. When is a refund issued?
Refunds are issued after an eligible cancellation or return is approved.
17. How will I receive my refund?
The available refund method depends on the original payment and order circumstances.
18. How long does a refund take?
Processing time can vary by bank or payment provider after the refund is initiated.
19. Are shipping charges refundable?
This depends on the reason for return and the applicable policy conditions.
20. What information should I provide for a refund request?
Provide your Order ID, contact details and a short explanation of the issue.
