{"id":1711,"date":"2026-09-19T06:11:49","date_gmt":"2026-09-19T06:11:49","guid":{"rendered":"https:\/\/apnadokan.com\/?page_id=1711"},"modified":"2026-09-19T06:11:50","modified_gmt":"2026-09-19T06:11:50","slug":"shipping-delivery-policy","status":"publish","type":"page","link":"https:\/\/apnadokan.com\/index.php\/shipping-delivery-policy\/","title":{"rendered":"Shipping &amp; Delivery Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-wd-title title wd-06e913db\">Shipping &amp; Delivery Policy<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9eb0726d\"><strong>Last Updated: September 19, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-99ec930e\">At <strong>ApnaDokan<\/strong>, we aim to provide customers with clear information about shipping, delivery areas, delivery charges, order processing, tracking, and delivery-related issues.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b6a47f5c\">This Shipping &amp; Delivery Policy applies to eligible orders placed through <strong><a href=\"https:\/\/apnadokan.com\/\">https:\/\/apnadokan.com\/<\/a><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-6d4daa5f\">1. Delivery Area<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d2287d5f\">ApnaDokan currently ships eligible products within <strong>India<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-53159dc2\">Delivery availability may depend on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer location<\/li>\n\n\n\n<li>Product type<\/li>\n\n\n\n<li>Courier service availability<\/li>\n\n\n\n<li>Shipping restrictions<\/li>\n\n\n\n<li>Product size or weight<\/li>\n\n\n\n<li>Serviceability of the delivery PIN code<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-62c9124d\">If a location is not serviceable, the customer may be informed during checkout or after order review.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-f7162653\">2. Order Processing<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9c2323b2\">Orders are generally processed after successful payment confirmation.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b2f2ed1a\">For direct bank transfer orders, processing may begin after payment has been received and verified.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-341bade1\">Before shipping, we may verify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment status<\/li>\n\n\n\n<li>Product availability<\/li>\n\n\n\n<li>Customer contact details<\/li>\n\n\n\n<li>Delivery address<\/li>\n\n\n\n<li>Order information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fd07c6b5\">Orders placed during weekends, public holidays, or high-demand periods may require additional processing time.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-055bba62\">3. Estimated Delivery Time<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-bdfa47cb\">Estimated delivery time may vary depending on the destination, courier partner, product availability, and other logistical factors.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fb3da46e\">A typical order may take approximately <strong>3\u201310 business days<\/strong> after dispatch, depending on location.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6a6dc9a3\">Some locations or products may require additional time.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fd9a5b46\">Any estimated delivery date displayed on the website is an estimate and should not be considered an absolute guarantee.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-9e09afde\">4. Shipping Charges<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4b463cb1\">Shipping charges may vary based on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product shipping class<\/li>\n\n\n\n<li>Product weight or size<\/li>\n\n\n\n<li>Delivery destination<\/li>\n\n\n\n<li>Order value<\/li>\n\n\n\n<li>Promotional offers<\/li>\n\n\n\n<li>Courier charges<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3e082f9f\">The applicable shipping charge will normally be displayed during checkout before the order is submitted.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ea001d99\">Some products or orders may qualify for <strong>Free Shipping<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-483675ed\">5. Free Shipping<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-00c5dbc6\">Free Shipping may be available for selected products, locations, order values, or promotional campaigns.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f587298d\">Eligibility may depend on the product&#8217;s assigned shipping class or other conditions displayed during checkout.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-72d79a4d\">Free Shipping availability may change from time to time.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-fb3cc201\">6. Product-Based Shipping Charges<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-feba9ff2\">Different products may have different shipping charges.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b78994e2\">For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Selected products may include Free Shipping<\/li>\n\n\n\n<li>Standard products may have a standard delivery fee<\/li>\n\n\n\n<li>Heavy or bulky products may have a higher delivery charge<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9de25b3d\">The applicable charge will be calculated during checkout based on the products in the customer&#8217;s cart and available shipping options.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-fdae0b83\">7. Delivery Address<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d54ab010\">Customers are responsible for providing a complete and accurate delivery address.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e4b4a640\">Please ensure that the following information is correct:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recipient name<\/li>\n\n\n\n<li>House\/building details<\/li>\n\n\n\n<li>Street\/locality<\/li>\n\n\n\n<li>City<\/li>\n\n\n\n<li>State<\/li>\n\n\n\n<li>PIN code<\/li>\n\n\n\n<li>Mobile number<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0af5c068\">Incorrect or incomplete delivery details may cause delays, failed delivery, or return of the shipment.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-ebf0de3d\">8. Change of Delivery Address<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c6d71b8d\">If you need to change your delivery address, contact ApnaDokan as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ecee9963\">Address changes may only be possible before the order has been dispatched.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-102ddf72\">Once an order has been handed over to the courier, we may not be able to change the destination.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-14c39e38\">9. Order Tracking<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b7d3a024\">Where tracking is available, customers may receive tracking information after the order has been dispatched.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-630d20d0\">Tracking information may be provided through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer account<\/li>\n\n\n\n<li>Order page<\/li>\n\n\n\n<li>Email<\/li>\n\n\n\n<li>SMS<\/li>\n\n\n\n<li>Courier tracking link<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c12d4899\">Tracking updates are provided by the applicable delivery partner and may occasionally take time to update.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-02747223\">10. Delivery Attempts<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3422a23b\">Courier partners may make one or more delivery attempts depending on their procedures.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-142bc9ac\">Customers should ensure that the provided mobile number is reachable.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-eedc9ac8\">If a delivery cannot be completed because the customer is unavailable or the address is incorrect, the courier may:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Attempt delivery again<\/li>\n\n\n\n<li>Contact the customer<\/li>\n\n\n\n<li>Hold the package temporarily<\/li>\n\n\n\n<li>Return the shipment to the sender<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-dd4d115d\">Additional shipping charges may apply if reshipment is requested after a failed delivery caused by incorrect customer information or repeated unavailability.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-5ea7dcd2\">11. Delayed Delivery<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-370d74b5\">Delivery delays may occur because of circumstances such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Severe weather<\/li>\n\n\n\n<li>Public holidays<\/li>\n\n\n\n<li>Transportation disruption<\/li>\n\n\n\n<li>Courier delays<\/li>\n\n\n\n<li>Remote delivery locations<\/li>\n\n\n\n<li>Government restrictions<\/li>\n\n\n\n<li>Natural disasters<\/li>\n\n\n\n<li>High seasonal demand<\/li>\n\n\n\n<li>Technical or operational issues<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-0899cb14\">We will make reasonable efforts to assist customers when delivery is delayed.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-c63f172b\">12. Lost Shipment<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2e7a2e17\">If tracking indicates an unusual delay or a shipment appears to be lost, please contact us.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8e1bce25\">We may coordinate with the courier partner to investigate.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-76969636\">Depending on the outcome, an appropriate resolution may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement<\/li>\n\n\n\n<li>Refund<\/li>\n\n\n\n<li>Reshipment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a7e4bd6e\">subject to availability and verification.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-fbfc2624\">13. Damaged Package<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c1e8ff40\">If the package appears visibly damaged at the time of delivery, the customer may refuse delivery where appropriate.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4e4abc89\">If the damage is discovered after accepting the shipment, contact ApnaDokan promptly and provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order ID<\/li>\n\n\n\n<li>Description of damage<\/li>\n\n\n\n<li>Clear photographs or other reasonable evidence<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1baf438c\">The matter will be handled according to our <strong>Return, Refund &amp; Cancellation Policy<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-675b7c13\">14. Incorrect Product Delivery<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3ab23882\">If you receive the wrong product, contact us as soon as possible.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a5e10111\">Please provide the Order ID and details of the item received.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-69fc76c0\">After verification, we may arrange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement<\/li>\n\n\n\n<li>Return<\/li>\n\n\n\n<li>Refund<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-54f40f9e\">as appropriate.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-963c607b\">15. Partial Deliveries<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7f7a7c9c\">Orders containing multiple products may sometimes be delivered in separate packages.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d6a4f0aa\">This may occur when products:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Come from different fulfilment locations<\/li>\n\n\n\n<li>Have different availability<\/li>\n\n\n\n<li>Require different shipping methods<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e63a6f4d\">A partial delivery does not necessarily mean that the remaining products have been cancelled.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-88347e4c\">16. Courier Partners<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-83272de5\">ApnaDokan may use third-party courier and logistics providers to deliver orders.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-bdad3cfe\">Courier availability may differ by location.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5e696eee\">Delivery partners may process limited information such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer name<\/li>\n\n\n\n<li>Delivery address<\/li>\n\n\n\n<li>Mobile number<\/li>\n\n\n\n<li>Shipment information<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8e805e56\">for the purpose of completing delivery.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-080a2f45\">17. Delivery Confirmation<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-e9301098\">A shipment may be considered delivered when confirmed by the courier&#8217;s delivery system or other reasonable delivery evidence.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-910a0cda\">If you believe an order has been marked delivered but was not received, contact us promptly so we can investigate.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-b204e117\">18. Refused Delivery<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d4decc4d\">If a customer refuses an order without an eligible reason, applicable delivery or return charges may be deducted from any refund where appropriate and permitted.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f22085fc\">If delivery is refused because the package is visibly damaged or incorrect, please contact us immediately.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-ccd075bd\">19. Undeliverable Orders<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a4ec4590\">An order may be returned to ApnaDokan if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Address is incomplete<\/li>\n\n\n\n<li>PIN code is incorrect<\/li>\n\n\n\n<li>Customer cannot be contacted<\/li>\n\n\n\n<li>Delivery is repeatedly unsuccessful<\/li>\n\n\n\n<li>Customer refuses delivery<\/li>\n\n\n\n<li>Courier cannot access the destination<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ba2fe2b1\">If reshipment is requested, additional shipping charges may apply depending on the circumstances.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-9ff9e078\">20. International Shipping<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-eeaf5164\">Unless specifically stated otherwise, ApnaDokan currently focuses on delivery within <strong>India<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f4c0f416\">International shipping is not available unless explicitly offered during checkout.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-913acdbe\">21. Shipping Promotions<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-a41e0423\">ApnaDokan may occasionally offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free Shipping<\/li>\n\n\n\n<li>Reduced shipping rates<\/li>\n\n\n\n<li>Promotional delivery offers<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1709cdfd\">Such offers may have specific terms such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Minimum order value<\/li>\n\n\n\n<li>Eligible products<\/li>\n\n\n\n<li>Eligible locations<\/li>\n\n\n\n<li>Validity period<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8fcd06ee\">The applicable conditions will be communicated with the promotion.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-b48e7a25\">22. Force Majeure<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6064feb9\">ApnaDokan will not be responsible for unavoidable delivery delays caused by events beyond our reasonable control, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Natural disasters<\/li>\n\n\n\n<li>Floods<\/li>\n\n\n\n<li>Severe weather<\/li>\n\n\n\n<li>Strikes<\/li>\n\n\n\n<li>Government restrictions<\/li>\n\n\n\n<li>Major transportation disruptions<\/li>\n\n\n\n<li>Courier network failures<\/li>\n\n\n\n<li>Other extraordinary events<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2770b042\">We will make reasonable efforts to resume normal fulfilment as soon as practical.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-56b4a48e\">23. Contact Us About Delivery<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1aa78d36\">For shipping or delivery assistance, contact:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-19ce296f\"><strong>ApnaDokan Customer Support<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1d19be42\"><strong>Address:<\/strong> Bamutia Road, Taltala, West Tripura, Tripura 799210, India<br><strong>Email:<\/strong> <a href=\"mailto:orders@apnadokan.com\">orders@apnadokan.com<\/a><br><strong>Phone:<\/strong> +91 84818 89979<br><strong>Website:<\/strong> <a href=\"https:\/\/apnadokan.com\/\">https:\/\/apnadokan.com\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8d95657a\">Please provide your <strong>Order ID<\/strong> when contacting us about an existing shipment.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1711","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/apnadokan.com\/index.php\/wp-json\/wp\/v2\/pages\/1711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/apnadokan.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/apnadokan.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/apnadokan.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/apnadokan.com\/index.php\/wp-json\/wp\/v2\/comments?post=1711"}],"version-history":[{"count":1,"href":"https:\/\/apnadokan.com\/index.php\/wp-json\/wp\/v2\/pages\/1711\/revisions"}],"predecessor-version":[{"id":1712,"href":"https:\/\/apnadokan.com\/index.php\/wp-json\/wp\/v2\/pages\/1711\/revisions\/1712"}],"wp:attachment":[{"href":"https:\/\/apnadokan.com\/index.php\/wp-json\/wp\/v2\/media?parent=1711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}